Residential Operations, Community, Summer 2025 - Calgary or Toronto (Co-OP/Internship) - 4 Months

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

We are committed to providing our Co-ops/Interns with a student experience that provides a supportive and engaging learning environment while developing skills and business acumen. Students will have the opportunity to participate in a variety of experiences including our Corporate Speaker Series, Fireside Chats, Volunteer opportunities and Networking events.

Eligibility Note: To qualify for a student (Co-op/Internship) opportunity, students must be enrolled in their academic studies at a post-secondary institution (university/college) and must be returning to school after completion of their work term with QuadReal. If you are a student registered in an official co-op program at your post-secondary institution and completion of a final work term is a mandatory component for you to graduate, you are eligible to apply with the understanding that you will leave QuadReal at the end of your work term or have the possibility to be considered for full-time opportunities.

Based in Calgary or Toronto, the Co-op/Intern, Residential Operations - Community will report to the Residential Training Manager and support a wide range of Residential Operations roles. Based on a rotational approach, time will be spent at Communities performing a variety of Management and Maintenance roles as well as within corporate office supporting groups such as; Marketing, Training, Revenue & Operations Management and Capital Planning.

What We Offer:

• An organization and leaders that support your development through meaningful work experience

• A Student Mentorship Program designed to provide 1:1 support throughout your experience

• Opportunities to build your industry knowledge through Corporate Speaker Series & Fireside Chats

• Giving back to community with your peers and team members through volunteering events

• Opportunities to build long lasting industry and professional relationships

What You Will Experience:

Leasing

• Participate in the full leasing process; securing appointments to view the property and update/record activity in Yardi Voyager and Rent Café/CRM as applicable

• Inspect all vacant suites weekly to ensure suites are in optimal condition for showings/appointments

• Conduct property tours and show available suites to prospective residents and ensure standards as per QuadReal's leasing policy are met when engaging with prospective residents

• Leveraging Sentry provide a comprehensive overview of the property, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided

• Assemble and provide move-in packages to new residents using SharePoint, Yardi Voyager and Rent Café

• Communicate and work with Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents

• Coordinate reservations of elevators for move ins and move outs

Community Management

• Provide administrative support as required, including preparation of notices and other resident correspondence, QuadReal Living updates, courier & mail handling, as well as maintain resident and contractor contact information in Yardi Voyager

• Professionally and courteously handle all inquiries, feedback, complaints, or concerns

• Promote usage of Resident facing technology

• Work with Assistant Community Manager to monitor aged receivables report weekly for delinquency enabling the Assistant Community Manager with the collection of delinquent rents

• Work with Assistant Community Manager to serve all legal documentation pertaining to non-payment of rent and/or further landlord/resident process or litigation as directed and in compliance with Residential Tenancy Act

• Work with Community team to execute paper purge project

Maintenance Operations

• Shadow Maintenance team while performing scheduled, preventive, routine, and emergency maintenance as directed by the Maintenance Manager or Community Manager, and record activities utilizing Yardi Voyager Mobile Maintenance

• Accompany trades work such as painters, electricians, plumbers, etc., when necessary, as directed by the Maintenance Manager or Community Manager

• Working with the Maintenance team you are Responsible for cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or other as assigned by the Maintenance Manager or Community Manager

• Work with Maintenance team to prepare and organize waste and recycling bins to maintain order and cleanliness in the garbage room

• Work with Maintenance team to ensure property, grounds and vacant suites are kept clean in accordance with QuadReal standards

What You Will Bring:

• Currently enrolled in an academic program preferably in Real Estate, Business, Urban Development, Property Management or other closely correlated programs like marketing or hospitality management

• Excellent communication and presentation skills; demonstrate an ability to effectively communicate and present results that articulate key themes and messages.

• Ability to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, residents and the public; self-motivated and professional.

• Advanced knowledge of Excel, PowerPoint and Word; knowledge of Argus Enterprise a plus.

• Experience with customer service and ensuring customer excellence. Previous experience working within a real estate company (property management) is an asset

Don't have all of the above skills? Don't worry. We still want to hear from you!

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