Technology Service Desk-summer Student

As a member of the IT Service Desk at Irving Oil, your role will be an integral part of our Information Technology (IT) Service and Operations team. In this role you will have an opportunity to work with experienced professionals who support the network within our organization. As a member of the team, you will focus on:

• Provide troubleshooting and problem resolution for software and hardware issues that vary from basic to moderate complexity
• Provide technical assistance on Microsoft (MS) Windows operating systems, MS Office suite (including MS Outlook), and Web Browsers
• Troubleshoot the cause of problems, not just the symptoms, and taking action to prevent problems from recurring
• Logging of all calls into an IT Service Management Ticketing tool with clear and concise language
• Interact with customers via phone, chat, email and in person.

What We Offer:

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid Work Model - Allows for a blend of in-office and work-from-home days
• Competitive Compensation - including a parking allowance
• Wellness Support - With 24/7 access to our Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Skills:

• Good organizational skills
• Strong attention to detail
• Ability to collaborate with others in a team environment
• Strong verbal and effective written communication skills
• Interpersonal skills; approachable
• Knowledge of common infrastructure technologies

Your Experience:

• Currently enrolled in an IT related program
• Windows-based certifications such as MCP or MCSE is an asset
• Must have completed at least one year of post-secondary education and be returning to school

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.​

Job Requirements - Work Experience

Job Requirements - Education