Utility Accounts Assistant (Summer Intern/ Co-op)

Reports to

Manager, Technical Services

Compensation

$23-25 per hour

Who we are

Water is the common thread that connects us all. We deliver vital, safe and reliable services which enable our communities to thrive.

Through infrastructure investment and Operational Excellence, we safeguard our natural resources for today and future generations. We've got this!

The Nexus Water Group team has an opportunity for an Utility Accounts Assistant based out of Victoria, BC. This position reports to the Manager, Technical Services, and provides support on all administrative tasks within the group to ensure accuracy and appropriate record keeping on accounts.

What you'll do

Major Accountabilities

• Performs AP/AR duties in compliance with company policies and procedures, including the timely processing of online banking payments into Navision, coding invoices and submitting to Fusion, processing annual and monthly payment plans via credit card, following up with customers with declined or expired payment methods. Process incoming EFT payments.
• Performs general administrative tasks as required. Monitor shared info box for incoming inquiries from Lawyers for Sewer Utility Adjustments, flag billing inquiries and distribute to Operations Support Administrators, handle simple customer inquiries via email inbox.
• Process new sewer applications, creating property files and contacts in Navision, sourcing information in Cityview, sending applications to Municipality for assessment and creating quotations for services.
• Document digitization of property files, shredding, etc.

General Responsibilities

• Perform AP/AR responsibilities in accordance with company policies and procedures, ensuring timely processing of online banking payments into Navision, invoice coding, and submission to Fusion. Process annual and monthly payment plans via credit card, follow up with customers regarding declined or expired payment methods, and handle incoming EFT payments.
• Review invoices for accuracy in AR/AP, resolve vendor inquiries regarding payments, code invoices, and forward them to Fusion for processing and payment.
• Perform general administrative duties as needed, including monitoring the shared inbox for incoming inquiries from lawyers regarding Sewer Utility Adjustments, flagging billing inquiries, and distributing them to Operations Support Administrators. Respond to simple customer inquiries via the email inbox.
• Organize and maintain various filing systems, including electronic management systems and document retention programs.
  

What you'll bring

Education / Experience

• High school diploma
• Administrative/Accounting Certificate/Diploma preferred.
• Proficiency in Microsoft Office Suite.
• Experience with Microsoft Dynamics/Nav and Cityview is an asset.
• Background in utilities is an asset

Knowledge/Skills

• Ability to communicate effectively and professionally orally and in writing.
• High attention to detail
• Strong organizational skills
• Excellent time management skills
• Excellent customer service and interpersonal skills
• Ability to perform, organize, and prioritize work independently
• Ability to perform multiple tasks simultaneously with a high degree of accuracy
• Ability to collaborate and work within a team towards common goals
• Skilled in the use of PCs, Teams, Outlook, and Microsoft Office including Word, Excel, and SharePoint
• General accounting knowledge and mathematical skills
  

Please note

• Little to no travel required.
• Usage of PC and/or laptop, copy machine, telephone, and other general office equipment.
• Lifting or moving up to 25 pounds occasionally
• May stay in one position with little movement occasionally for short periods of time.

What we offer

• Extended Health Benefits: We offer our employees extended health and dental coverage that is flexible to meet your unique needs. This can include chiropractic, massages or therapy
• Employee Assistance Program (EAP): EAP is readily available to new employees on Day 1, giving you access to resources pertaining to confidential support services. Some examples include mental health, relationship/marital conflicts, and legal and financial issues
• Sick Hours: We offer 15 sick days that you start accruing on day 1 to ensure that you are taking care of your wellbeing without having to worry about getting paid
• Flexible Work: We are flexible when it comes to meeting your needs in terms of work location. We welcome flexible work options to support your needs
• RRSP Program: We believe in investing in your future. We match your RRSP contributions up to 5%.
• Technology in the Workplace: Access to most recent computer applications like Microsoft Suite, Video Conferencing tools and utilizing tablet, laptop and/or mobile device
• Grow with us: If you are interested in further developing your skillset within the role, we offer tuition reimbursements for any certification/licensing/self-development that you would like to explore.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Nexus Water Group an E-Verify participating employer.

People Focused and Inclusive Culture

We attract and develop connected, high performing people of diverse background, ethnicities and experiences, who achieve their goals in alignment with our purpose, vision, and values. Creating an inclusive and respectful work environment where everyone is included and able to do their best work and feel as though they belong.

We are is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request. We thank all candidates for their interest; however, only those shortlisted will be contacted.

If you possess these skills and qualifications, we invite you to apply online in confidence at www.nexuswatergroup.com

NWGCA