Description:

As the café supervisor you will assist the manager in running the coffee shop operations in Mountain Outfitters You will lead and motivate a team of individuals whose focus is to ensure that our guests' expectations are met.

Essential functions:

• Train, motivate, recognize, and provide feedback to staff.
• Training staff in proper procedures and policies and maintaining a high standard throughout the season.
• Responsible for staff adherence to panorama policies and procedures
• Disciplinary actions as required.
• Performing daily operational routines and all related procedures (merchandising, restocking, cleanliness, check lists etc.)
• Preparation and dispensing of a wide variety of food and beverage products, including alcohol, in accordance with standard operating procedures.
• Continually strive to exceed guests' expectations
• Delivery of quality products on a consistent basis
• Responsible for opening and closing duties related to store operation

• Ensure clean and safe work environment
• Maintain accurate guest bills, and be able to explain charges
• Assist guests with questions and solve problems as they arise
• Operate a computer pos system and all related procedures
• Ensure methods of communication are correct and updated regularly.
• Work within a team atmosphere with other departments and external suppliers to ensure that departmental and corporate goals and objectives are met.

• Handle difficult customer situations in a polite and professional manner.
• Knowledge of panorama facilities, services, and products to provide accurate information

Experience/Requirements:

• Strong attention to detail
• Excellent problem solving
• Must be able to lift at least 50 lbs.
• Ability to communicate clearly
• Strong verbal, analytical and interpersonal skills
• Ability to prioritize and manage multiple projects and tasks simultaneously
• Excellent people skills including the ability to resolve customer satisfaction problems
• Able to stand for long periods of time
• Understanding of computers and comfortable learning and using new systems
• Must be of legal age to serve alcohol in B.C.
• Serving it right certificate
• Food safe certificate