Summer Lift Operations Team Lead

Job Title: Lift Operations Summer Team Lead

Location: North Vancouver

Department: Mountain Operations

Reports to: Duty Managers

Role Status: Full Time / Seasonal / Hourly

ABOUT US

As Vancouver's premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

As a Lift Operations Team Lead, you will assist in the daily operations of the Summer Lift Operators team. You will be responsible for break coverage, assisting with basic maintenance tasks, supporting lift operations staff and any other assigned tasks. You are a key and important member of the Mountain Operations team, ensuring a safe and exceptional experience for all lift operators on your assigned crew as well as mountain guests.

ESSENTIAL JOB FUNCTIONS

• Assist with the training, coaching and overseeing of lift operations staff
• Assist with pre-operational checks & closing procedures and conducting daily lift inspections
• Ensuring adequate staffing levels for efficient lift operation
• Coaching and motivating staff to maintain a high standard of customer service
• Assist with the training of staff on all operating and safety procedures of fixed grip chairlifts
• Covering breaks for lift staff when required
• Assist with the preparation of schedules
• Reporting guest comments, employee relations issues and liability concerns directly to the Duty Manager
• Assisting with litter picks, sweeping pathways and washroom checks
• Assisting with daily office tasks
• All other duties as required

SUPERVISORY RESPONSIBILITIES

This position reports to the Lift Operations Supervisor and Mountain Operations Duty Managers, and involves overseeing the Lift Operators team.

REQUIRED QUALIFICATIONS AND ABILITIES

• Minimum 1 season (winter or summer) of lift operations experience
• Knowledge of Grouse Mountain Resort policies and procedures
• Possess excellent customer service skills
• Possess proven leadership abilities
• Possess good computer skills
• Ability to lift up to 40 lbs
• Class 5 Drivers License preferred

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$19.26 to $22.53/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort's restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.