Summer Lift Operations Supervisor

Job Title: Lift Operations Summer Supervisor

Location: North Vancouver

Department: Mountain Operations

Reports to: Duty Managers

Role Status: Full Time / Seasonal / Hourly

ABOUT US

As Vancouver's premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

As a Lift Operations Supervisor, you oversee the execution of the Lift Operations team. You are a key and important member of the Mountain Operations team, ensuring a safe and exceptional experience for all Lift Operation crew members and mountain guests. You lead by example and possess excellent leadership skills.

ESSENTIAL JOB FUNCTIONS

• Coaching and overseeing lift operations staff
• Assisting with pre-operational checks & closing procedures and conducting daily lift inspections
• Ensuring adequate staffing levels for efficient lift operation
• Coaching and motivating staff to maintain a high standard of customer service
• Training staff on all operating and safety procedures of a fixed grip chairlift
• Organizing daily assignments to lift stations and coordinating scheduled lunch breaks
• Reporting guest comments, employee relation issues and liability concerns directly to the Duty Manager
• Assisting with transport and providing labor for various jobs
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position provides direct supervision to the Lift Operator team.

REQUIRED QUALIFICATIONS AND ABILITIES

• Supervisory experience preferred
• Knowledge of Grouse Mountain Resort policies and procedures
• Knowledge of fixed grip lift systems
• Possess outstanding customer service skills
• Possess proven leadership abilities
• Possess good computer skills
• Continually lead by example with a positive attitude
• Ability to lift up to 40lbs
• Ability to work outside in all weather conditions

WORKING CONDITIONS

Lift Operations Supervisors perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$21.62/hour to $25.28/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort's restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.