Front Desk Agent - Deer Lodge - Summer 25

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Employee Perks include:

• LLSR Summer lift pass
• Free employee transportation from the resort to Lake Louise Village
• Food and Beverage discounts at designated cafeterias and restaurants
• Retail store discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes

Start Date: May 2025

Job Description:

• Ensure positive guest experience through interaction & satisfaction and resolve guest issues within scope of authority
• Perform check-in/check-out procedures in an efficient and timely manner
• Respond to telephone, e-mail, and in-person inquiries from customers
• Keep an inventory of rooms reservations and room assignments
• Regularly communicate with Duty Manager to ensure the overall success of the department
• Organize, maintain, and coordinate office records and files in their proper locations
• Ensure all cash is balanced and accounted for at the beginning and end of each shift (at Front desk or in the Bar/Restaurant)
• Assist other departments within Deer Lodge as required
• Ability to communicate and coordinate with other departments effectively within Deer Lodge and the Lake Louise Ski Resort

Job Requirements/Qualifications:

• Flexibility with scheduled shifts
• Excellent administration and clerical skills
• Excellent written and verbal communication skills
• Good conflict resolution and crisis intervention skills
• Previous supervisory experience as an asset
• Ability to balance the needs of, staff, maintenance, tenants, and outside interests
• Strong initiative with the ability to take responsibility for work unsupervised
• A police background check, from your home country or province, will be required upon commencement of employment
• A valid Alberta or International driver's license and a clean driving abstract are an asset

Work Schedule:

4 Days On / 3 Days Off

Dress Code:

Business casual - to be discussed at time of interview.