Golf Guest Service Supervisor - Spring/summer 2025

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Golf Guest Service Supervisor will be responsible for working closely with the Golf Guest Service Manager to ensure the day to day successful operation of the golf guest service department of the golf division. The Golf Guest Service Supervisor will be responsible for leading the day to day functioning while working in the guest service golf operation to ensure the successful operation of the golf guest service department. The successful candidate will have strong communication and organizational skills and is comfortable making quick and creative decisions, and exceeding guest expectations while demonstrating a high level of responsibility for their own actions.

Starting Rate: $22.40 per hour.

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years.

What you will be doing:

Reporting to the Golf Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service
• Provide leadership, training and guidance with the direction of the Golf Guest Service Manager to the golf guest service associates in the retail department and ensure opening and closing duties are completed efficiently using guidance from the training manual.
• Ensure guest experience occurs as drawn up, trained and expected
• Ensure colleagues are in accordance with grooming standards (including appropriate uniform) and performance expectations and discipline or recognize appropriately.
• Own the flow of play, point, bag drop, starter, ambassador, departure, range and cart functions and on-course experience (look/feel, pace of play, beverage cart execution/experience, signage, safety).
• Ensure operations are set-up consistently each day and ready for opening on time and closed each night in a safe and secure manner.
• Under the direction and guidance of the Golf Guest Service Manager, Golf Guest Service Supervisors will be responsible day of to Ensure events are set-up and executed as outlined in GEOs (Golf Event Orders)
• Liaise with the Tournament Coordinator on event days to make sure all areas are set up for the event
• With guidance from the Golf Guest Service Manager making sure the guest service department and retail experience of our members and guests. (look, feel, timeliness of service, execution, signage and safety).
• Make sure all areas of guest services have enough coverage to preform daily duties (point, bag drop, range, carts, departures, starter and ambassador)
• Daily recording of guest issues, golf cart damage/performance issues, and provided every evening to management in a detailed pass-on.
• Manage day of labor needs reducing shifts as business dictates.
• On-going training of colleagues throughout the season along with weekly audits with the direction of the Golf Guest Service Manager
• Ensure operation areas are kept clean and safe at all times.
• Working with the Golf Retail Manager help roll out all staff incentives and focus on staff appreciation
• Identify any perceived deficiencies or opportunities in our processes and standards and bring to the attention of the Golf Guest Service Manager.
• Provide exceptional guest resolution
• Ensure opening and closing duties (Checklists) are carried out each and every day
• Perform daily line-ups with staff and ensure key Daily Birdie information and GEOs for the day are shared
• Assist retail with golf club rental demands on busy days
• Liaise with Turf leaders for on-course problems or issues and attend daily morning deck meeting with Turf.
• Oversee the execution of inclement weather and wildlife policies when these situations arise.
• Other duties as assigned

Your Skills & Qualifications:

• Business Degree or Diploma in a recognized Professional Golf Management program is an asset.
• CPGA designation is an asset.
• Previous experience in a similar role in the golf business.
• Valid Driver’s Licenses and updated drivers abstract
• Able to work flexible hours (early morning, evening and occasional split shifts)
• Proficient in computer Programs (Microsoft Word and Excel, Reservation and POS systems). Previous use of the Golf Concept software program is an asset.
• Proven capability and experience with Human Resource Management
• Excellent written and verbal skills with a high attention to detail required
• Ability to deal with high-pressure situations in a fast-paced environment
• Solutions-orientated, strong interpersonal skills and problem solving techniques
• Highly motivated, career-minded team player who is guest driven with a passion to continually exceed expectations and anticipate needs
• Proactive with a demonstrated eye for detail and the ability to manage multiple functions
• Previous work experience at Fairmont is an asset.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com

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